Need-to-Know Insight for a Strong Service Strategy
Date and Time:
Tuesday, October 10, 2017
2:00 p.m. Eastern Daylight Time
Senior Strategy Director
Vice President, Contact Center Solutions
Director of Client Strategy and Sales, Contact Center Solutions
Business Development Executive, Contact Center Solutions
Spikes in call volume, without proper planning, can increase hold times, frustrate account holders and put customer satisfaction at risk. When managed effectively, however, inbound events present valuable opportunities to increase engagement and strengthen loyalty with account holders across all touchpoints.
Attend our webcast, hosted by the Consumer Bankers Association, for new insight into inbound events, their impact on account holders and your organization, and the key components of strong customer service strategy. We’ll discuss:
• Project planning and management
• Forecasting and staffing
• Call routing and IVR considerations
• Quality assurance
• Post-event analysis and more
Harland Clarke speakers will share new information, firsthand experiences, and actionable insight into what comprises a truly successful customer service preparedness strategy.
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