In regards to Regulation E and unauthorized disputes, can the bank have a policy to require police reports as part of their unauthorized resolution procedures?
The bank must always start an investigation once a complaint has been received (written or oral) from the customer. While a bank is allowed to require "written confirmation" of error from a consumer as part of the error resolution process within ten business days of an oral notice, Regulation E does not permit a bank to require documentation such as notarized affidavits, statements or copies of police reports. Additionally, the bank cannot require a customer to come to the branch to notarize any statements.
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